Refund and Returns Policy

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At Kumrat Food Pvt Ltd, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our Refund and Returns Policy.

Damaged or Expired Goods:
If you receive damaged or expired goods, we offer a full refund or replacement. To be eligible for a refund or replacement, please follow these steps:

• Contact our Customer Service team within 7 days of receiving the product.
• Provide clear photos or videos showing the damage or expiry date of the product.
• Return the item(s) in their original packaging, including any accessories or labels, within 14 days of receiving the product.

Upon receipt of the returned item(s) and verification of the damage or expiry, we will process your refund or send a replacement product as per your preference.

Incorrect Items Received:
If you receive an incorrect item, please notify us immediately by contacting our Customer Service team. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item to us. The correct item will be shipped to you at no additional cost.

Change of Mind:
We understand that circumstances may change, and you may wish to return a product due to a change of mind. In such cases, we offer a refund or exchange under the following conditions:

• The item(s) must be unused, unopened, and in their original condition.
• Contact our Customer Service team within 7 days of receiving the product to initiate the return process.
• Return the item(s) in their original packaging, including any accessories or labels, within 14 days of receiving the product.

Please note that return shipping costs for change of mind returns will be at the customer’s expense. Once we receive the returned item(s) and verify their condition, we will issue a refund or process an exchange.

Refund Process:
Refunds will be processed using the same payment method used for the original purchase. Please allow up to 14 business days for the refund to reflect in your account, depending on your bank or payment provider.

Returns Address:
Please send all returns to the following address:
Kumrat Food Pvt Ltd

Address: 1. Office #02.third Floor, Masco plaza, 64 West Jinnah Ave, Block H G 7/2 Blue Area, Islamabad
[Islamabad, Islamabad, 44000]
[Pakistan]

Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact our Customer Service team:

• Phone: +923360007325
• Email: [email protected]
• Operating Hours: 09:00 AM to 05:00 PM

Note:

• We reserve the right to reject a return if the item(s) do not meet the conditions outlined in this policy.
• Any refunds issued for returned items without proper documentation or evidence may be subject to delay or denial.

Thank you for choosing Kumrat Food Pvt Ltd. Your satisfaction is our priority, and we are committed to providing you with the highest quality products and service.

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This Refund and Returns Policy is designed to ensure clarity and transparency regarding the process of returning items to Kumrat Food Pvt Ltd. If you require any further information or adjustments to this policy, please let me know.